At REFINED, we strive to create an experience that cannot be matched anywhere else. From our one-of-a-kind treatment rooms, to the refinement of our internal processes, your time with us will be of the highest quality and will showcase our attention to detail in all aspects of the health & wellness discipline.
Our name says it all, as we have 'refined' the wellness experience by carefully streamlining our clinic concept to ensure quality, efficiency, and compassion. We have combined the most effective elements of the many clinic models that exist, added a few of our own must-havs, to create the ultimate wellness experience.
At Refined, no shortcuts are taken and no expenses are spared in ensuring the utmost excellence in client care and experience. To learn more about what makes us distinct in the wellness industry, please read on!
At Refined Health & Wellness, we offer an easy-to-use online booking software that does far more than just allow you to book and manage your appointments. Simply go to our online booking site, create a free account, and enjoy the benefits of one of the most comprehensive booking systems available!
SOME OF THE SPECIALITY FEATURES THAT ARE ACCESSIBLE TO ALL CLIENTS WHO CREATE A FREE ACCOUNT INCLUDE...
It has become increasingly common to see multiple members of the same household enjoying the benefits of regular massage and acupuncture treatments. With a strong movement toward non-medical and drug initiatives, and with insurance companies offering extended health benefits to dependents, a wider age spectrum of clients are now embracing the world of wellness treatments. Because of this, booking and managing appointments for yourself, your spouse, and your children, has been increasingly frustrating as most booking systems require you to have separate accounts and logins for each family member. Wouldn't it be great if you could manage your entire family under one single account login?
With our system, this is a reality! Once you have created your free online booking account, simply locate the 'Family Account' option and start adding the members of your family.
In addition to being able to book and manage appointments for your family members, the family account option also allows you to receive the receipts, statements, and reminder text messages and emails for everyone under your account. Pretty great, right!?
Access your 'Online Booking Account' and select the 'Family Account' option. Simply add a family member who is not currently in the system, and specify all contact info and permissions.
In the case that the family member you wish to add is already a client in the system, please contact us directly and we will be able to connect the accounts from our end.
*If you have any questions, or require assistance with your current family account, please do not hesitate to reach out to us at firstname.lastname@example.org.
As a result of their expertise and compassion, Refined Practitioners are highly sought after, and appointment times do book up quickly. Despite this, appointments do get cancelled, some last minute, and we would love to know if there is someone out there who is in need of the spot.
Through your 'My Account', in our online booking system, you will be able to conveniently add yourself to your favourite practitioner's waiting list with the click of a button! There is no need to have to request a spot via email or by playing phone tag. The digital entry form makes the process very easy and streamlined, providing many options, and allowing you to specify certain date ranges and the times of day that you could be available for a treatment.
Once entered, your name and information goes directly onto the internal side of your practitioner's schedule, and if something opens up, you will be the first person they will call!
*You can also request to be put on the wait list for a specific type of massage treatment. ie. Myofascial Cupping.
*To secure convenient treatment times with your chosen practitioner, we highly recommend booking your appointments a few weeks in advance.
To add yourself to your chosen practitioner's waiting list, access your 'Online Booking Account' and select the 'Add To Waiting List' button in the bottom right hand corner.
Simply fill out the digital form by providing specific details about your waiting list request. You will then be instantly added to your practitioner's waiting list and will be contacted if something opens up.
*If you have any questions, or require assistance with adding yourself to your practitioner's waiting list, please do not hesitate to reach out to us at email@example.com.
Information collection, treatment consent, and health history intakes have now gone digital! Clinics all over the world are now managing their clinic files online to reduce their paper waste and to do their part to combat climate change! We couldn't be more thrilled to join the movement, and have digitized our clinic intake forms, charting, and receipt statements.
Upon booking an appointment with your chosen practitioner, you will receive select intake forms via the email address you supplied to us. These intake forms will provide your chosen practitioner with all of the pertinent information required to ensure an effective and safe treatment experience.
Depending on the type of treatment you book, a more treatment-specific intake form may also accompany the general intake form, which will provide your chosen practitioner with additional information specific to the specialized treatment type you may have selected.
To access your intake forms, log in to your 'Online Booking Account'. If you have any incomplete intake forms, a large notification will be displayed with a direct link. Otherwise, you can locate your completed intake forms by clicking on the 'Intake Forms' button.
We strongly recommend that these intake forms get completed and submitted prior to your appointment, as this will make your experience with us much more seamless!
*If you have questions regarding our digital intake forms and receipts, please do not hesitate to contact us at firstname.lastname@example.org.
We take much pride in marketing our business as a ‘whole-body health clinic’, specializing in massage therapy, acupuncture, and holistic health treatments.
The complimentary relationship between these three disciplines allows them to be used parallel to each other, providing overwhelming benefits to the body's physical, mental, and emotional health...our whole self.
Based on your health goals, our diverse team of wellness professionals will provide you with guidance as to which modalities would most benefit you and your body. This allows us to address your health contraindications from multiple perspectives and with multiple tools.
Enjoy the convenience of having your favourite practitioners from the different disciplines under the same roof.
EVERY STEP OF THE WAY
It just makes sense that the person who administered your wellness treatment be the person to discuss follow-up appointments and put you through the checkout process. This provides the most seamless experience possible, as your practitioner will take care of you every step of the way.
As Refined Practitioners are independent practice owners, each person is well-versed in all aspects of their profession, including direct billing and scheduling. They acquire specific training from the Refined admin team to ensure a comprehensive understanding of all protocols and procedures.
The massage / acupuncture experience is far greater than just the physical treatment. Your practitioner will work with you from the moment you arrive until the moment you leave.
You will be in great hands...pun intended!
HEALTH IS A STATE OF BODY.
WELLNESS IS A STATE OF BEING.
~ J. Stanford
This was not by accident. We chose to create a 'by appointment only' clinic to ensure that everyone who would visit us for a treatment would have our complete and undivided attention. This would add unmeasurable quality to the experience.
By booking in advance, practitioners can ensure that they will be fully prepared for when you come in for your treatment. Even if you are a new client, they will have all of the necessary forms and charts ready so that you can proceed to your treatment without delay.
At Refined Health & Wellness, it is very common for clients to book treatments monthly, bi-weekly, and even weekly. Most clients will book regularly scheduled appointments months in advance to make sure they get the practitioner, dates, and times that are most convenient for them. To ensure that you secure convenient treatment times, and with your desired practitioner, advanced booking is highly recommended.
Our office hours fluctuate based on the availability of our practitioners. As each practitioner manages their own practice, they determine their own schedule availability. If a practitioner is at the clinic, they will most likely be involved in a treatment with another client. If you get our office voicemail when you call, please do not hesitate to leave a message. We will get back to you within 24 hours. You can also e-mail us at email@example.com. Ultimately, the BEST way to schedule an appointment at the Refined clinic is to do so online. Our online scheduling software will nicely display all appointment times that are available for each practitioner.
*NOTE: For safety purposes, during treatments, the front office door will be locked. If you arrive early for your treatment and the lights are on in the clinic, you can rest assured that your practitioner is present and helping another client.
*NOTE: If you are looking for same day service, please call, and we will do our best to fit you in. Unfortunately, we are unable to guarantee same day service.
*NOTE: To secure convenient treatment times with your chosen practitioner, we highly recommend booking your appointments a few weeks in advance. This can be done through out online booking site, or by contacting our clinic directly (780) 459-1178.
Many spas and clinics space their appointments the industry standard of 15 minutes apart, and some event less. This means that a practitioner has 15 minutes to complete their preceding client’s checkout and debriefing, reset their treatment room, clean and sanitize, possibly eat, use the washroom, and in some cases, start preparing their next client’s health history forms. This turnaround is incredibly quick and poses many obvious problems.
At Refined Health & Wellness, we have always maintained 30-minute spacings between client appointments. This has allowed us to conclude our client experiences without having to rush them out of the clinic because of the next client's impending arrival.
As a client, your experience does not end at the completion of the actual massage or acupuncture treatment. Your practitioner will want to talk to you about the treatment that you just received and how you feel at its conclusion. Please take this opportunity to inform them if there are any elements you would like them to continue with, or change, for next time.
Regardless of your injury or condition severity, your practitioner will be able to provide you with advice and recommended exercises to help improve your health condition. The extra time between treatments allows for this, and also gives your practitioner some leeway to make sure that you receive the full duration of your scheduled treatment.
Refined Practitioners can only work to their fullest potential as long as the system is set up to facilitate them. At 30 minutes, we can provide every client with our complete attention and offer the most comprehensive and relaxed experience.
THE GREATEST WEALTH IS HEALTH!
Many of us are music enthusiasts and find certain artists relaxing and comforting. Jazz, slow blues, and instrumental versions of popular songs are some of our most common requests, but if AC DC or Queen help you relax the most effectively, we are all for it! The standard massage room sounds aren’t always appealing to everyone...you pick!
Feel free to hook up your music device to our treatment room sound systems. If you would like us to play a specific online radio playlist from 8tracks, Google Play, etc., please let us know. We will do our best to make it happen.
After a relaxing massage or acupuncture treatment, there is nothing like a hot cup of tea or a glass of naturally filtered alkaline water (Santevia filter). We have a wide variety of tea flavours to choose from and plenty of to-go cups.
If you mention your preferred drink preference to your practitioner, they will surely have it ready for you upon checkout. Otherwise, you are more than welcome to help yourself!
**THIS SERVICE IS NOT OFFERED AT THIS TIME DUE TO MANDATED COVID-19 PROTOCOLS**
Refined Health & Wellness, formerly 'Refined Massage Therapy', was established in 2014 with a dream of creating a clinic that could truly 'Refine' the massage therapy and acupuncture experiences. Our clinic model, which features simplicity, effectiveness, and convenience, has been met with incredible response and recognition.
Since our opening, we could never have imagined that our clinic and practitioners would create lasting connections with clients and their families from all over Canada. It has been an incredibly humbling experience to have been able to help so many people who have been in need of wellness guidance and care. We will be forever grateful for the trust that you have bestowed on us.
Thank you for considering us as your massage and acupuncture destination. We would like to thank everyone who had a part in, and are still, making our dream a reality!
Copyright © 2020 Refined Health & Wellness Inc.
All Rights Reserved
Suite 221, 7 St. Anne Street, St. Albert, AB, T8N 2X4 | PHONE: 1 (780) 459-1178 | firstname.lastname@example.org