COVID-19 PREVENTION PROTOCOLS

We Offer Our Services in a Clean & Safe Clinic Environment

We are constantly updating our Covid-19 protocols to ensure the safety of all clients and practitioners who attended Refined Health & Wellness.

In any moment of uncertainty, we will naturally default to the best interest of health and safety.

Please ensure that you review our most recently updated protocols, below, as well as those from Alberta Health Services, prior to attending your next appointment.

Thank you for your continued support.

Last Updated: March 1, 2022

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SELF-SCREENING PRIOR TO YOUR NEXT APPOINTMENT

Prior to attending your next appointment, please ensure that you are fit to receive treatments by completing the ‘self-screening’ questions below.

*If you answer ‘YES’ to any of the below questions, please kindly rebook your appointment to a more appropriate date and immediately proceed with following AHS health protocols.

*If you must reschedule within the 24-hour cancellation window, no cancellation fee will be applied.

Self-Screening Survey

  • Are you experiencing any of the following symptoms? (NEW or the worsening of allergies, chronic, or pre-existing conditions):
    fever, cough, shortness of breath/difficulty breathing, sore throat, painful swallowing, chills, nasal congestion/stuffy or runny nose, headache, muscle or joint aches, feeling unwell/fatigue/severe exhaustion, gastrointestinal symptoms (nausea, vomiting, diarrhea, or unexplained loss of appetite), loss of smell or taste, pink eye?
  • Have you travelled internationally in the past 14 days?
  • Have you been exposed to another person who has as a confirmed or suspected case of COVID-19 in the past 14 days? (without appropriate medical PPE – medical face mask, eye protection (safety glasses / face shield), gloves, gown)
  • Have you tested positive for COVID-19 within the last 10 days?

MASK PROTOCOLS

  • CLIENTS: Masking is now optional for clients, but we do highly recommend it.
  • PRACTITIONERS: At this time, practitioners will continue to wear masks when providing services.

HAND SANITIZER

  • We will continue to provide hand sanitizer throughout the clinic.

2ND FLOOR LOBBY (WAITING AREA)

  • We will continue to use the 2nd floor lobby as our waiting area.
  • When you arrive for your treatment, please remain in the lobby area and your practitioner will assist you at the time of your appointment.
  • As an option, we offer a ‘digital check-in’ feature that can be easily accessed via a QR code displayed in the lobby. This is an optional feature that informs your practitioner of your arrival.

CLEANING & DISINFECTING

  • All enhanced cleaning & disinfecting procedures will remain in effect permanently.
  • Even prior to the pandemic, our cleaning and disinfecting procedures were fully comprehensive and extensive.
  • We take incredible pride in presenting a clinic space with exceptional cleanliness and organization.

ONLY BOOKED CLIENTS WILL BE ELIGIBLE TO ENTER THE CLINIC SPACE

  • We ask kindly that you do not bring accompanying persons to your upcoming appointment.
  • If there is no other option, they have the option of waiting outside of the clinic in the 2nd floor lobby.
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